Beleid voor terugbetaling en annulering

This policy explains how to cancel a Framebird subscription and request a withdrawal or refund. It forms part of the Framebird Terms of Service. It does not limit any mandatory consumer right that applies to you.

Paid Framebird orders are sold by an authorized reseller acting as Merchant of Record. Lemon Squeezy is the Merchant of Record for new Framebird subscriptions created before 10 August 2026. Paddle.com is the Merchant of Record for new Framebird subscriptions created on or after 10 August 2026. Existing Lemon Squeezy subscriptions, including renewals, remain managed by Lemon Squeezy. The Merchant of Record identified at checkout, on your receipt, or in your customer portal is authoritative. The seller named on your checkout, receipt, billing information, or bank statement is responsible for the payment transaction, tax, invoice, returns, and payment-related support. Framebird remains responsible for providing and supporting the product.

Paddle.com is the Merchant of Record and authorized reseller for orders placed through Paddle. Paddle's Refund Policy and Buyer Terms apply to the transaction, including any statutory withdrawal or refund right. Paddle's policy does not restrict any additional non-waivable right under local law.

Request a refund or payment-related help through Paddle Buyer Support. Framebird cannot issue Paddle refunds directly to your payment method, but we will reasonably assist Paddle with product-related information needed to resolve a request.

Lemon Squeezy remains the Merchant of Record for a legacy order originally sold through Lemon Squeezy. Its Buyer Terms govern refunds for that transaction, subject to mandatory law. Request payment-related help through Lemon Squeezy Support. Framebird does not directly return a Lemon Squeezy payment.

Consumers may have a statutory right to withdraw from a distance contract, commonly within 14 days in the European Union. The availability, start, duration, exceptions, and effects of that right depend on applicable law and the required checkout disclosures and consents. A right of withdrawal is lost or limited for digital services only when the legal requirements for doing so have been met. You may submit a declaration through Framebird's continuously available electronic withdrawal function, which provides a saveable receipt, or use any other method permitted by law. Framebird coordinates transaction action with the Merchant of Record; you may also contact that seller directly through the buyer-support route above.

If the Services are defective, unavailable, or materially different from what was promised, contact Framebird so we can investigate and provide the remedy required by applicable law. Refund decisions and payment returns are implemented by the Merchant of Record.

You can cancel through Framebird's subscription settings or the customer portal for your order. Framebird also provides a public subscription cancellation function that does not require sign-in and returns a saveable receipt. Cancellation stops the next renewal and normally takes effect at the end of the current paid billing period. You normally retain access until that date. Cancellation does not automatically refund the current or a previous billing period, but it does not affect any statutory refund, withdrawal, or remedy right.

Framebird does not currently promise a separate five-day or 30-day voluntary money-back guarantee. Refunds are assessed under the applicable Merchant of Record policy, the terms presented for the transaction, and mandatory law. Marketing or support wording does not create a broader recurring refund promise unless Framebird or the Merchant of Record expressly confirms it in writing for your order.

Include the email address used for the purchase and the order or transaction number when contacting the Merchant of Record. Do not send payment-card details. For product support, contact contact@framebird.io.